Contact
Contact
Three routes exist for one purchase, they do quite different things, and one of the three is an absence rather than an address. This page sets out which to use for what, and the six things worth asking for when you get through.
This desk answers questions about these pages at [email protected], Monday to Friday, 9:00am to 5:00pm ET — and it cannot see orders. The order desk on +1 (302) 200-3480 handles anything to do with a purchase; the pack describes it as a payment processor’s default line. There is no sales email at all: not published — the pack routes written order queries to the sales contact page
Three routes, and one absence
Start with the table, because the division of labour between these routes is not obvious and picking the wrong one costs days.
| Route | Detail | What it can do |
|---|---|---|
| This desk | [email protected] | Pages, typos, sources, privacy and press. Mon–Fri, 9:00am–5:00pm ET. Cannot see orders |
| Order desk | +1 (302) 200-3480 | Order status, changes, returns, refunds — and requests for the panel, the ingredient list and the allergen statement |
| Sales email | not published — the pack routes written order queries to the sales contact page | Nothing. There is no address to write to |
| Office address | 1700 Broadway, Floor 28, New York, NY 10019, USA | Correspondence with this retail desk. Not a returns address |
| Returns address | 450 Park Avenue, Floor 5, New York, NY 10022, USA | Physical returns only, with tracking. Call before posting |
| Manufacturer | Not printed on anything supplied to this desk | Nothing. There is nobody to contact about the formula itself |
Six rows, and only two of them are routes a person can actually use to reach somebody: the email at the top and the telephone number below it. The third row is a gap, the fourth and fifth are postal addresses for this retail operation, and the sixth does not exist at all.
This desk, and the one thing it cannot do
Write to [email protected] and you reach the people who write these pages. The desk is staffed Monday to Friday, 9:00am to 5:00pm ET, and replies go out in the order they arrive.
- Corrections. If a figure, a quotation or a transcription on this site is wrong, say which page and which sentence. Corrections are published with a date rather than quietly patched.
- Sources. Every research or regulatory statement here comes from one of four named FDA documents, all linked on the about page. Ask and we will point at the exact passage.
- Privacy. Anything about what this site stores, what the interactive tools do, or a request concerning your data.
- Press and general enquiries. Including questions about the editorial rules on what this desk refuses to publish.
And the limitation, stated as bluntly as it deserves: this address cannot see orders. Not the status of one, not the tracking on one, not whether a refund has been issued. There is no window into the seller’s order system from this side, so an email here about a parcel produces a reply telling you to ring the order desk, a day or two after you could have rung it yourself.
If money has already changed hands, the telephone is the route. Every time.
The order desk
The number supplied for orders is +1 (302) 200-3480. The seller pack describes it in its own words as a payment processor’s default order desk — a line belonging to the company that processes the transaction rather than to the brand whose name is on the bottle.
That is reported neutrally. It is an ordinary arrangement in direct-to-consumer supplement sales, and a processor’s desk handles the three things most callers need — look up an order, take a return request, start a refund — perfectly well. What it changes is what a caller should expect from a question about a formula, a serving size or an allergen, because those are not the questions such a desk exists to answer.
It is still the right number to ring, because it is the only number there is. Ring it for order status and tracking, for a change of address before dispatch, to open a return inside the 60-day window, to chase a refund, and to ask for the four documents listed at the foot of this page.
Have these four things in front of you before you dial
The order ID from the confirmation email; the email address used at checkout; the date of purchase, which is what the 60-day window runs from; and, for a return, the tracking number of the parcel you posted back. A call with all four takes minutes. A call without them usually takes two calls.
No sales email at all
This is the third route, and it is worth a section of its own because its absence has a practical cost that is easy to miss. Here is what was supplied: not published — the pack routes written order queries to the sales contact page
So a buyer who would rather put something in writing has no address to send it to. A contact form can be filled in, but a form submission leaves the sender with no copy, no thread and no record of what was asked or when. On an ordinary purchase that is a minor inconvenience. On this one it is a real obstacle, because the single most useful thing a buyer of this product can do is request a document, and a document request is exactly the kind of thing that needs to exist in writing.
There is a workaround and it is the recommendation of this page. Ring the order desk, ask on the telephone, and then ask them to send the answer to your own email address. That creates the written record the pack does not otherwise provide, it gives you something to forward to a pharmacist or a dentist, and it gives you something to point at if the answer later turns out to be different from what you were told.
Ask for the reply to come as an attachment or as typed text rather than as a description. A photograph of the Supplement Facts panel is ideal. A sentence saying the product is all-natural is not the same thing and should not be accepted as though it were.
The two New York addresses
Both belong to this retail operation, they are easy to confuse, and posting to the wrong one costs weeks rather than days.
| Detail | What we were actually given |
|---|---|
| Office | 1700 Broadway, Floor 28, New York, NY 10019, USA — correspondence with this desk. Do not post returns here. |
| Returns | 450 Park Avenue, Floor 5, New York, NY 10022, USA — physical returns only, posted with tracking, after opening a return with the order desk |
The short version: the office is on Broadway, returns go to Park Avenue. Before posting anything back, ring the order desk, open the return, and copy the address from the refund policy page or read it back to them on the call rather than working from memory. The buyer pays return postage, and tracking is the only proof a parcel arrived.
Neither address is a manufacturer’s address and neither should be read as one. They are the addresses of the desk that sells the product and writes this site.
Why there is no fourth route
On most products there is one more contact than the three above: the maker. A bottle carries the name and place of business of the manufacturer, the packer or the distributor, and that is the party to write to about the formula, an allergen, a recall or a complaint about a batch.
The FDA’s labeling guide lists that as the fifth of the five statements a dietary supplement label is required to carry. Nothing supplied with Dentanol carries any version of it. Not printed on anything supplied to this desk — not a company name, not a street address, not a country of manufacture, and no telephone number or email on the label itself.
The consequence is that there is no route at all to the party that knows what is in the tablet. Every question about the formula has to travel through a payment processor’s order desk and be relayed onwards to somebody neither you nor this site can name. That is not a reason to avoid asking — the questions below are still worth putting — but it explains why the answer may take longer than it would on a bottle with a maker printed on the back.
What to ask for
Six requests, in order of usefulness. The first four are documents that exist for every compliant dietary supplement sold in the United States and none of which reached this desk. Ask for them by name, individually, and ask for the reply in writing to your own email address.
- The Supplement Facts panel. One image or one typed panel answers most of the objections on this site at a stroke.
- The ingredient list, with amounts. Common name and amount for each, and the Latin binomial and plant part for anything botanical. Why each of those matters is set out in the guide on ingredient names.
- The allergen statement and the Other Ingredients line. The most important request if you avoid any food, because a chewable tablet is a sweetened, flavoured, compressed food.
- The serving size. How many tablets a day, and whether thirty tablets is a month. Without it, no cost per day and no duration can be worked out.
- Whether an opened bottle can be returned inside the 60-day window. Nothing supplied states it either way, and a bottle you have tried is opened by definition.
- Who made it. The manufacturer, packer or distributor, and where they are. It is the missing fifth statement, and asking for it is entirely reasonable.
If the first four arrive, the largest objection on this site has been answered and you can buy on an informed basis. If they do not, you have learned something decisive for the price of a telephone call. Either way the call costs nothing and takes minutes, and the where-to-buy page has the exact wording to use.
Ask for the panel before you pay
Thirty chewable tablets, a published price to the cent, and a 60-day money-back window. What is not published is the Supplement Facts panel, the ingredient list, the serving size and the allergen statement. The order desk can be asked for all four in writing, and that request costs nothing.
60-day window · Questions first? Call +1 (302) 200-3480